20 best books on hospitality – 2023 reading list & recommendations

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The Airbnb Story

by Leigh Gallagher

If you’ve ever been curious about the fascinating world of hospitality, then “The Airbnb Story” by Leigh Gallagher is a must-read for you. This captivating book takes you on a journey through the rise of the sharing economy and how Airbnb revolutionized the way we travel and experience hospitality.

But this isn’t just your average book about hospitality. It delves deep into the unique and often unconventional ideas that propelled Airbnb to become one of the most successful companies in the world. Gallagher explores how the founders’ belief in the power of community and trust transformed the hospitality industry as we know it.

Prepare to be captivated by the stories of ordinary people who became hosts, opening their homes to travelers from all walks of life. Discover how Airbnb disrupted traditional hotel chains and changed the way we think about accommodation. From humble beginnings to global domination, this book reveals the secrets behind Airbnb’s meteoric rise.

What sets “The Airbnb Story” apart from other books on hospitality is its exploration of the human element. Gallagher brings the stories of hosts and guests to life, painting a vivid picture of the connections and experiences that have shaped the Airbnb community. It’s a tale of shared experiences, cultural exchange, and the power of hospitality to bridge divides.

Whether you’re an avid traveler, an aspiring entrepreneur, or simply curious about the evolution of the sharing economy, this book will leave you inspired and ready to embrace new possibilities. “The Airbnb Story” offers a fresh perspective on hospitality, challenging conventional wisdom and opening doors to a world of endless opportunities.

So, dive into this thought-provoking book that goes beyond the ordinary and discover the untold stories behind the success of Airbnb. Get ready to be inspired and rethink your own ideas about hospitality. “The Airbnb Story” is a must-have for anyone seeking a deeper understanding of the power of community, trust, and connection in the modern world.

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Setting the Table: The Transforming Power of Hospitality in Business

by Danny Meyer

If you’ve ever wondered how hospitality can transform not just a restaurant, but an entire business, then Danny Meyer’s Setting the Table is the book for you. This captivating book takes you on a journey into the world of hospitality, exploring its transformative power in ways you never thought possible.

Setting the Table is not just another book about hospitality; it’s a manifesto that challenges traditional notions and introduces groundbreaking ideas that will make you rethink the role of hospitality in business. Meyer, a renowned restaurateur and industry leader, shares his unique insights and experiences, offering a fresh perspective on how hospitality can be a game-changer.

Through captivating storytelling and thought-provoking anecdotes, Meyer demonstrates how the simple act of extending genuine hospitality can have a profound impact on customer loyalty, employee engagement, and overall business success. He emphasizes the importance of creating a culture of hospitality, where every interaction becomes an opportunity to delight and exceed expectations.

What sets this book apart is Meyer’s ability to showcase hospitality as more than just a transactional concept. He argues that true hospitality is about making people feel valued, respected, and cared for – a notion that extends far beyond the confines of a restaurant. By bringing the principles of hospitality into the business world, Meyer shows how it can be the key to building lasting relationships, fostering innovation, and driving sustainable growth.

Setting the Table is an inspiring read that challenges conventional wisdom and offers a fresh, human-centric approach to business. Whether you’re a seasoned entrepreneur, a budding leader, or simply someone who believes in the power of genuine connection, this book on hospitality is a must-read that will leave you with a newfound appreciation for the transformative potential of hospitality in business.

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The Power of Moments: Why Certain Experiences Have Extraordinary Impact

by Chip Heath and Dan Heath

If you’ve ever wondered why some moments in life leave an indelible mark on us while others fade away, then “The Power of Moments” is the book for you. Chip Heath and Dan Heath, renowned authors and experts in human behavior, delve into the fascinating world of hospitality and explore how certain experiences can have an extraordinary impact on our lives.

In this thought-provoking book, the Heath brothers challenge conventional wisdom and provide a fresh perspective on hospitality. They argue that hospitality is not just about providing excellent service or creating a warm atmosphere; it’s about creating memorable moments that forge lasting connections with others. Drawing from a wide range of examples, from a humble hotel in California to a bustling coffee shop in Seattle, the authors uncover the key ingredients that make these moments so powerful.

One of the book’s most intriguing ideas is the concept of “peak moments.” The authors argue that it’s not the overall experience that matters most, but rather the high points within that experience. By understanding how to create these peak moments, they suggest, we can transform ordinary encounters into extraordinary ones. They provide practical tips and strategies that can be applied to any situation, whether you’re a business owner looking to enhance customer experiences or an individual hoping to make a lasting impression on others.

What sets “The Power of Moments” apart is its emphasis on the human element of hospitality. The authors explore the power of empathy, connection, and authenticity in creating memorable experiences. They also challenge the notion that hospitality is solely the domain of hotels and restaurants, asserting that anyone can create moments that leave a lasting impact on others.

Whether you’re a seasoned professional in the hospitality industry or simply interested in understanding the power of human connection, this book offers a fresh and insightful perspective. “The Power of Moments” will make you rethink what it means to provide exceptional hospitality and inspire you to create extraordinary experiences in your own life.

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph Michelli

Looking for a book that will revolutionize your understanding of hospitality? Look no further than The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli. This captivating read delves into the world of luxury hospitality, offering a fresh perspective on what it takes to create an unforgettable experience for customers.

Michelli takes us behind the scenes of the renowned Ritz-Carlton Hotel Company, revealing the secrets behind their phenomenal success. Drawing upon his extensive research and interviews with Ritz-Carlton leaders, he uncovers the five key principles that set this iconic brand apart.

But what makes this book truly unique is Michelli’s exploration of how these principles can be applied beyond the world of hospitality. He challenges conventional wisdom, offering insights and strategies that can be embraced by leaders in any industry.

Prepare to be inspired as you uncover the power of empathy, accountability, and continuous improvement. Discover how creating a culture of excellence can elevate your organization to new heights. With engaging storytelling and practical advice, Michelli brings these principles to life, empowering you to transform your own leadership approach.

Whether you’re a seasoned executive, a budding entrepreneur, or simply someone passionate about exceptional customer service, this book is a must-read. Gain a fresh perspective on hospitality, uncover hidden gems of wisdom, and learn how to create unforgettable experiences for your customers. Are you ready to embrace the new gold standard?

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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

by Jeff Toister

If you’re looking for a transformative book on hospitality, look no further than “The Service Culture Handbook” by Jeff Toister. This gem is not your average book about hospitality. It goes beyond the conventional ideas and uncovers the secrets to creating a service culture that will leave your customers amazed.

What sets this book apart is its emphasis on getting your employees obsessed with customer service. Toister takes you on a step-by-step journey, equipping you with practical strategies and tools to foster a service-oriented mindset within your organization.

But what exactly is a service culture? It’s an environment where every employee, from the frontlines to the back office, is passionate about delivering exceptional customer experiences. It’s about exceeding expectations, building long-lasting relationships, and creating a brand that people can’t help but rave about.

Unlike other books on hospitality that focus solely on surface-level tactics, Toister delves deep into the psychology behind exceptional service. He explores the power of empathy, active listening, and anticipating customer needs. He challenges traditional notions and presents groundbreaking ideas that will revolutionize the way you approach customer service.

One of the most refreshing aspects of this book is its emphasis on the importance of employee engagement. Toister understands that in order to provide outstanding service, you must first take care of your employees. He provides practical advice on hiring the right people, training them effectively, and creating a supportive work environment where they can thrive.

Throughout the book, Toister shares captivating stories, real-life examples, and actionable tips that will inspire and motivate you to transform your organization’s service culture. His writing style is engaging and relatable, making it a pleasure to read from start to finish.

So, whether you’re a business owner, manager, or frontline employee, “The Service Culture Handbook” is a must-read for anyone who wants to take their hospitality game to the next level. Don’t settle for mediocrity; let Jeff Toister guide you towards creating a service culture that will set your organization apart from the rest.

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The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

by Micah Solomon

Welcome to the world of hospitality, where great hotel and restaurant leaders open their doors and invite you to discover the secrets behind their success. In “The Heart of Hospitality,” Micah Solomon takes you on a captivating journey through the fascinating world of service and hospitality.

This isn’t your typical book on hospitality. Rather, it’s a refreshing exploration of the art of creating exceptional guest experiences. Solomon, a renowned expert in customer service, delves deep into the minds of industry leaders, uncovering their unique approaches to hospitality, and sharing their secrets with you.

Through insightful interviews and compelling anecdotes, Solomon reveals the hidden gems that make a hospitality experience truly unforgettable. He explores the power of empathy, the importance of anticipating needs, and the profound impact that personalization can have on a guest’s perception of service.

This book about hospitality is a treasure trove of wisdom for anyone in the industry, from hotel managers to front desk staff, from restaurant owners to waiters. But it’s also a captivating read for anyone who appreciates the art of creating remarkable experiences for others.

Prepare to be inspired as you discover unconventional ideas on how to exceed expectations and create lasting memories for your guests. From the moment they step through the door to the moment they leave, you’ll learn how to create an atmosphere of warmth, care, and genuine hospitality.

So whether you’re a seasoned hospitality professional or simply have a passion for creating extraordinary experiences, “The Heart of Hospitality” will leave you with a fresh perspective on what it truly means to serve others. Get ready to embark on a transformative journey into the heart of hospitality.

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The Experience Economy: Competing for Customer Time, Attention, and Money

by B. Joseph Pine II and James H. Gilmore

This captivating book, The Experience Economy: Competing for Customer Time, Attention, and Money, written by B. Joseph Pine II and James H. Gilmore, delves into the fascinating world of hospitality in a way that will leave you questioning everything you thought you knew about the industry.

In a world where businesses are constantly vying for customers’ time, attention, and money, Pine and Gilmore introduce a groundbreaking concept: the experience economy. They argue that in order to truly differentiate themselves, companies must shift their focus from simply providing goods or services to creating memorable and immersive experiences for their customers.

Unlike any other book on hospitality, The Experience Economy challenges conventional thinking and explores how businesses can transform their offerings into experiences that are unique, authentic, and emotionally engaging. It delves into the importance of staging experiences, involving customers as active participants, and creating a sense of time well spent.

Through a combination of compelling anecdotes, thought-provoking insights, and practical strategies, Pine and Gilmore illustrate how businesses can thrive in the experience economy. They provide examples from a range of industries, from theme parks to coffee shops, showcasing how companies have successfully embraced the concept of creating memorable experiences for their customers.

Whether you work in the hospitality industry or simply have an interest in understanding the power of experiences, this book is a must-read. It will challenge your preconceived notions, inspire you to think differently, and equip you with the tools to compete in the ever-evolving world of hospitality.

Prepare to embark on a journey that will transform your understanding of hospitality and ignite your imagination. The Experience Economy is not just another hospitality book; it is a game-changer that will revolutionize the way you approach customer engagement and create lasting memories.

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The Hotel: A Week in the Life of the Plaza

by Sonny Kleinfield

Step into the luxurious world of hospitality with Sonny Kleinfield’s captivating book, The Hotel: A Week in the Life of the Plaza. Set in the iconic Plaza Hotel, this immersive narrative takes you on a journey through the hidden corridors and secret rooms of one of the world’s most prestigious establishments.

In this mesmerizing account, Kleinfield explores the multifaceted world of hospitality, shedding light on the meticulous planning, dedication, and extraordinary attention to detail that goes into creating unforgettable experiences for guests. Through vivid storytelling and intimate interviews, he uncovers the untold stories of the staff who work tirelessly behind the scenes to orchestrate seamless experiences.

But this book is not just about hospitality – it’s a celebration of the human spirit. Kleinfield delves into the lives of the hotel’s employees, revealing their dreams, aspirations, and the challenges they face in their pursuit of excellence. From the charismatic concierge to the tireless housekeeping staff, each character adds depth and nuance to the narrative, reminding us that the heart of hospitality lies in the people who make it possible.

What sets The Hotel apart is its ability to transport you into a world where every detail matters. Kleinfield’s meticulous research and his passion for the subject shine through, as he uncovers the secrets and intricacies of the hospitality industry. The book not only offers a rare glimpse into the workings of a renowned hotel but also invites readers to reflect on the importance of service and human connection in our own lives.

Whether you’re a seasoned traveler, a student of hospitality, or simply someone who appreciates a good story, The Hotel: A Week in the Life of the Plaza is a must-read. It will leave you inspired, enlightened, and with a newfound appreciation for the art of hospitality.

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The Art of Hosting: The Complete Training Guide for Waiters and Restaurant Hosts

by Carlo Cioffi

If you’re looking to master the art of hospitality, then Carlo Cioffi’s book, The Art of Hosting: The Complete Training Guide for Waiters and Restaurant Hosts, is an absolute must-read. This comprehensive guide offers a fresh and unique perspective on the world of hospitality, going beyond the traditional notions of service and uncovering the true essence of creating memorable experiences for guests.

Unlike other books on hospitality, Cioffi delves deep into the psychology of hosting, exploring the intricacies of human interaction and the impact it has on customer satisfaction. He challenges the conventional wisdom, offering a range of innovative techniques and strategies that will transform the way you approach your role as a host or waiter.

What sets this book apart is its focus on the holistic nature of hospitality. Cioffi emphasizes the importance of not just delivering great service, but also creating a warm and welcoming atmosphere that leaves a lasting impression on guests. He provides practical advice on everything from building rapport with customers to handling difficult situations with grace and professionalism.

The Art of Hosting is filled with real-life examples, engaging anecdotes, and actionable tips that will empower you to elevate your hospitality game. Cioffi’s writing style is both informative and entertaining, making it an enjoyable read for anyone interested in the world of hospitality.

Whether you’re a seasoned professional or just starting out in the industry, this book will equip you with the tools and knowledge you need to excel in your role. It’s a comprehensive training guide that covers all aspects of hosting, making it an invaluable resource for waiters and restaurant hosts alike.

So, if you’re ready to take your hospitality skills to the next level, dive into The Art of Hosting and discover the secrets of creating unforgettable experiences for your guests. This book about hospitality is a game-changer that will revolutionize the way you approach your craft.

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The Hotel on Place Vendome: Life, Death, and Betrayal at the Hotel Ritz in Paris

by Tilar J. Mazzeo

Step into the world of luxury and intrigue with Tilar J. Mazzeo’s captivating book, “The Hotel on Place Vendome: Life, Death, and Betrayal at the Hotel Ritz in Paris.” This mesmerizing narrative takes readers on a journey through the glamorous corridors of one of the world’s most iconic hotels, exploring the depths of human desires, secrets, and the true meaning of hospitality.

Set against the backdrop of World War II, Mazzeo weaves a tale of opulence and treachery, showcasing the Ritz’s transformation into a hub of espionage, love affairs, and political maneuvering. With meticulous research and a keen eye for detail, Mazzeo paints a vivid picture of the hotel’s inhabitants, from famous celebrities and politicians to the staff who brought the epitome of hospitality to life.

But this book is not just a typical history lesson. Mazzeo delves into the heart of what it means to be hospitable, exploring the complexities of human relationships and the sacrifices made in the name of service. Through the lens of the Ritz, she examines how hospitality can be both a facade and a genuine expression of care, revealing the untold stories of those who worked tirelessly to create an illusion of perfection for their guests.

What sets “The Hotel on Place Vendome” apart is Mazzeo’s ability to uncover the hidden narratives that lay beneath the surface of this iconic establishment. She invites readers to question the often romanticized notion of hospitality, offering a fresh perspective on the sacrifices and compromises made in order to maintain an illusion of grandeur.

Whether you are a history enthusiast, a lover of all things Parisian, or simply intrigued by the secrets that lie behind closed doors, “The Hotel on Place Vendome” is a must-read. With its rich storytelling and thought-provoking exploration of hospitality, this book will leave you captivated and craving more.

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The Power of Positive Leadership: How and Why Positive Leaders Transform Teams and Organizations and Change the World

by Jon Gordon

Welcome to the world of positive leadership, where the power to transform teams and organizations lies in the hands of those who embrace positivity. In “The Power of Positive Leadership” by Jon Gordon, you will embark on a journey that explores the depths of what it truly means to be a positive leader in a world that often prioritizes negativity.

This isn’t just another book about hospitality. It’s a guide that delves into the core principles of positive leadership, offering unique and unpopular ideas that challenge traditional notions. Gordon demonstrates how positivity can revolutionize not only your own life but also the teams and organizations you are a part of.

Through captivating storytelling and practical strategies, Gordon shows how positive leaders create a ripple effect that extends beyond the workplace and into the world. He explores the power of belief, energy, communication, and accountability, revealing how these elements can shape a culture of hospitality that fosters growth and success.

From start to finish, “The Power of Positive Leadership” captivates readers with its engaging narrative and thought-provoking insights. Gordon’s expertise shines through as he shares real-world examples and actionable advice that can be applied to any organization, regardless of size or industry.

Whether you’re a seasoned leader or just starting your journey, this book is a must-read. It challenges the status quo and inspires readers to tap into their potential as positive leaders, revolutionizing the way hospitality is approached and transforming teams and organizations for the better.

If you’re ready to unlock the power of positive leadership and make a lasting impact in your personal and professional life, “The Power of Positive Leadership” is the book for you. So, why wait? Embrace positivity and change the world, one act of hospitality at a time.

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The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

by Micah Solomon

Welcome to the world of hospitality, a realm where the art of service and the science of guest satisfaction intertwine to create unforgettable experiences. In “The Heart of Hospitality,” Micah Solomon takes us on a captivating journey through the minds of great hotel and restaurant leaders who have mastered the secrets of this dynamic industry.

In this illuminating book on hospitality, Solomon delves deep into the heart and soul of what it means to provide exceptional service. Drawing from his vast expertise and interviews with top industry professionals, he uncovers unique and often overlooked strategies that redefine the very essence of hospitality.

Unlike any other book about hospitality, “The Heart of Hospitality” challenges conventional wisdom and introduces fresh, thought-provoking ideas. Solomon explores how the principles of empathy, authenticity, and emotional intelligence can transform ordinary interactions into extraordinary moments. He highlights the power of personalization, showing how understanding individual needs can elevate the guest experience to new heights.

But it doesn’t stop there. Solomon also delves into the evolving landscape of technology and its impact on the hospitality industry. From the rise of AI-powered chatbots to the potential of virtual reality, he explores how innovation can enhance the guest journey without compromising the human touch.

Throughout the book, Solomon weaves together captivating anecdotes and practical advice, making it a must-read for anyone seeking to excel in the world of hospitality. Whether you’re a seasoned professional or just starting your journey, this hospitality book offers a fresh perspective that will inspire and challenge you to raise the bar.

So, if you’re ready to unlock the secrets of exceptional service and redefine the meaning of hospitality, “The Heart of Hospitality” is your guide. Prepare to be inspired, enlightened, and empowered to create extraordinary experiences that leave a lasting impression on your guests.

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The Airbnb Entrepreneur: How to Earn Big Profits Even If You Don’t Own Any Property

by Debrah Drummond

If you’ve ever dreamed of making big profits in the hospitality industry without owning any property, then “The Airbnb Entrepreneur: How to Earn Big Profits Even If You Don’t Own Any Property” by Debrah Drummond is the book for you. This unique and eye-opening book dives into the world of hospitality in a way that will challenge your preconceived notions and open your mind to new possibilities.

Unlike other books on hospitality, “The Airbnb Entrepreneur” takes a fresh approach by exploring the innovative world of Airbnb and how you can leverage this platform to your advantage. Drummond shares her insider knowledge and provides practical tips and strategies for creating a successful Airbnb business, even if you don’t have any property of your own.

Through engaging storytelling and real-life examples, Drummond uncovers the untapped potential of the sharing economy and shows you how to tap into it. She reveals the secrets to finding the perfect properties to list on Airbnb, attracting and delighting guests, and maximizing your profits.

This book is not just for those looking to enter the hospitality industry; it’s for anyone who wants to think outside the box and discover new ways to generate income. Drummond’s refreshing perspective challenges conventional wisdom and offers a roadmap to financial independence through the power of hospitality.

Whether you’re a seasoned entrepreneur or just starting out, “The Airbnb Entrepreneur” will inspire you to think differently and embrace the possibilities that lie within the realm of hospitality. So, if you’re ready to unlock the potential of the sharing economy and embark on a journey of financial freedom, grab a copy of this game-changing hospitality book today!

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The Hotel: A Week in the Life of the Plaza

by Sonny Kleinfield

Step into the glamorous world of hospitality with Sonny Kleinfield’s captivating book, The Hotel: A Week in the Life of the Plaza. This mesmerizing journey takes readers behind the scenes of one of the most iconic hotels in the world, The Plaza. Kleinfield delves deep into the intricacies of the hospitality industry, shedding light on the untold stories and hidden secrets that make this book a true gem.

Through his vivid storytelling, Kleinfield explores the art of creating unforgettable experiences for guests, peeling back the layers of what truly makes a hotel exceptional. He paints a picture of the tireless dedication and meticulous attention to detail that go into every aspect of hospitality, from the discreet concierge service to the exquisitely prepared meals.

What sets this book apart is Kleinfield’s ability to weave together narratives of the staff and guests, creating a rich tapestry of human stories that unfold within the walls of The Plaza. With a keen eye for detail, he captures the essence of the hotel’s atmosphere, immersing readers in the opulence and grandeur that define this legendary establishment.

But The Hotel is not just a book about hospitality; it is a celebration of the human connections and moments of profound significance that occur within the confines of a hotel. Kleinfield’s writing elicits a sense of nostalgia and longing for a bygone era, where hotels served as meeting places for strangers turned friends, and where every guest felt like a cherished member of a larger family.

With each turn of the page, readers will find themselves captivated by Kleinfield’s storytelling prowess and his ability to transport them into a world of luxury, intrigue, and human connection. This book is a must-read for anyone with an appreciation for the art of hospitality and a desire to peek behind the curtain of one of the world’s most iconic hotels.

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The Airbnb Story: How Three Ordinary Guys Disrupted an Industry, Made Billions…and Created Plenty of Controversy

by Leigh Gallagher

If you’ve ever wondered how a simple idea can turn into a global phenomenon, look no further than The Airbnb Story: How Three Ordinary Guys Disrupted an Industry, Made Billions…and Created Plenty of Controversy. In this captivating book on hospitality, Leigh Gallagher takes readers on a thrilling journey through the rise of Airbnb, a company that forever changed the way we think about travel and accommodations.

Gallagher delves into the story of how three ordinary guys, Brian Chesky, Joe Gebbia, and Nathan Blecharczyk, transformed the hospitality industry with their innovative platform. They took an overlooked concept, the sharing economy, and turned it into a multi-billion-dollar empire.

What sets this book apart is its exploration of the controversy surrounding Airbnb’s disruptive success. Gallagher fearlessly tackles the debates around regulations, gentrification, and the impact on traditional hotel businesses. She presents a balanced perspective, inviting readers to consider the pros and cons of this hospitality revolution.

Through meticulous research and engaging storytelling, Gallagher uncovers the secret ingredients that made Airbnb’s success possible. She reveals how the power of trust, community, and authenticity propelled the company forward, making it a force to be reckoned with in the hospitality industry.

But The Airbnb Story is not just a book about hospitality; it’s a testament to the power of human ingenuity and the potential for anyone to disrupt an established industry. It challenges conventional ideas about how business should be done and encourages readers to think outside the box.

Whether you’re an entrepreneur, a traveler, or simply someone interested in the intricacies of disruptive businesses, this book is a must-read. It offers valuable insights into the world of hospitality and the incredible journey of three ordinary guys who forever changed the way we experience travel.

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The Power of Moments: Why Certain Experiences Have Extraordinary Impact

by Chip Heath and Dan Heath

The Power of Moments: Why Certain Experiences Have Extraordinary Impact is not your typical book on hospitality. In fact, it’s not a book about hospitality at all. But it is a book that will completely transform the way you think about creating memorable experiences.

Chip Heath and Dan Heath, the bestselling authors of Made to Stick and Switch, have once again delivered a captivating read that will leave you inspired and motivated. They delve into the power of moments and how these seemingly small, fleeting instances can have a profound impact on our lives.

Through a mix of captivating stories, scientific research, and practical advice, the Heath brothers explore how we can intentionally create these moments in our personal and professional lives. They challenge the notion that extraordinary experiences are reserved for special occasions or certain industries.

Whether you’re a business owner, a teacher, a parent, or simply someone who wants to make a difference, this book will provide you with a fresh perspective on how to create meaningful connections with others. It will push you to think beyond the ordinary and embrace the power of the extraordinary.

What sets The Power of Moments apart from other books on hospitality, or any other topic for that matter, is its ability to uncover the hidden potential in everyday situations. The authors share practical strategies and principles that can be applied to any aspect of life, from customer service to personal relationships.

If you’re tired of the same old advice and are looking for something truly transformative, this is the book for you. The Power of Moments will challenge your preconceived notions and empower you to create extraordinary experiences that will leave a lasting impact.

So, whether you’re an entrepreneur striving to create a standout brand or simply someone who wants to make a difference in the world, this book is a must-read. Get ready to unlock the power of moments and unleash your full potential.

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph Michelli

If you are seeking a book on hospitality that will revolutionize your approach to customer service, look no further than The New Gold Standard by Joseph Michelli. This captivating read dives deep into the world of legendary customer experiences, courtesy of the esteemed Ritz-Carlton Hotel Company.

Moving beyond the traditional understanding of hospitality, Michelli unveils five groundbreaking leadership principles that have catapulted the Ritz-Carlton to unparalleled success. Through engaging storytelling and in-depth analysis, he reveals the secrets behind the Ritz-Carlton’s ability to consistently deliver exceptional service.

What sets this book apart is its ability to challenge conventional wisdom and introduce unique, unpopular ideas that will transform your approach to hospitality. Michelli’s writing effortlessly blends captivating narratives with practical strategies, making it a must-read for leaders and entrepreneurs alike.

By exploring the Ritz-Carlton’s commitment to creating personalized experiences, Michelli demonstrates the power of empathy and genuine connection in building customer loyalty. He emphasizes the importance of empowering employees and fostering a culture of excellence, revealing how these qualities can elevate any organization to new heights.

With its blend of inspiring anecdotes and actionable insights, The New Gold Standard is a hospitality book that transcends the genre. Michelli’s expertise and keen understanding of the industry make this an invaluable resource for anyone looking to make their mark in the world of customer service.

Prepare to be inspired as you embark on a journey through the world of hospitality, guided by the wisdom of one of the most renowned hotel companies. The New Gold Standard is a game-changer that will challenge your beliefs and equip you with the tools to create unforgettable customer experiences.

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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

by Jeff Toister

Welcome to the world of remarkable service and extraordinary hospitality! In The Service Culture Handbook, Jeff Toister presents a revolutionary approach to creating a service-driven organization that will leave your customers delighted and your employees obsessed with providing exceptional experiences.

Unlike any other book on hospitality, The Service Culture Handbook goes beyond the traditional customer service techniques. Toister dives deep into the psychology of service and unveils unique strategies and step-by-step guidance for cultivating a service culture that transcends the ordinary.

With keen insights and practical examples, Toister challenges conventional wisdom and introduces fresh, unpopular ideas that will make your organization stand out from the crowd. He empowers leaders to foster a culture of empathy, innovation, and genuine care, enabling your team to connect with customers on a deeply personal level.

Prepare to be inspired as Toister takes you on a journey to transform your organization into an oasis of hospitality. Learn how to create memorable experiences that will turn your customers into raving fans, and discover how to nurture a workforce that is not just motivated but truly obsessed with delivering outstanding service.

Whether you are a business owner, a team leader, or an aspiring hospitality professional, this book about hospitality is a must-read. Get ready to challenge the status quo and embark on a transformative adventure that will revolutionize your approach to service. Let The Service Culture Handbook become your guide to unlocking the secrets of exceptional hospitality and setting a new standard for customer satisfaction.

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The Experience Economy: Competing for Customer Time, Attention, and Money

by B. Joseph Pine II and James H. Gilmore

Are you ready to step into the world of unforgettable experiences? B. Joseph Pine II and James H. Gilmore invite you on a journey through the captivating realm of hospitality with their groundbreaking book, The Experience Economy: Competing for Customer Time, Attention, and Money.

In this thought-provoking masterpiece, Pine and Gilmore challenge traditional notions of business, revealing a fresh perspective on how companies can thrive in an ever-evolving marketplace. They argue that in today’s fast-paced world, simply providing goods and services is no longer enough to capture the hearts and minds of customers. Instead, they propose a bold approach – creating and selling experiences.

Through a series of captivating examples and insights, the authors shed light on the power of transforming ordinary transactions into extraordinary encounters. They explore how businesses can use the principles of theater, storytelling, and customization to craft immersive experiences that leave customers craving for more.

Unleashing their brilliance, Pine and Gilmore introduce the concept of the Experience Economy, where companies compete not just for customer dollars, but also for their precious time and attention. They argue that by embracing this shift, businesses can forge deep emotional connections, foster customer loyalty, and ultimately drive growth and profitability.

This book is not your typical hospitality book. It is a profound exploration of how businesses across various industries can harness the magic of experiences to stand out in a crowded marketplace. Whether you’re a seasoned entrepreneur, a marketing guru, or simply curious about the power of hospitality, The Experience Economy is a must-read.

Prepare to challenge your assumptions, ignite your creativity, and discover the untapped potential of experiences. Pine and Gilmore’s insights will inspire you to reimagine your approach to business, unlocking a world of endless possibilities.

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The Hotel on Place Vendome: Life, Death, and Betrayal at the Hotel Ritz in Paris

by Tilar J. Mazzeo

If you are a lover of history, intrigue, and the lavish world of hospitality, then The Hotel on Place Vendome: Life, Death, and Betrayal at the Hotel Ritz in Paris by Tilar J. Mazzeo is the perfect book for you.

Step into the enchanting world of one of Paris’ most iconic hotels, the Hotel Ritz, and prepare to be captivated by the untold stories of its guests and staff. Mazzeo takes you on a journey through the glamorous and tumultuous history of this renowned establishment, where luxury and treachery intertwine.

Unveiling secrets and scandals that have long been buried, Mazzeo reveals the hidden underbelly of the hospitality industry, exploring the true meaning of service, loyalty, and betrayal. From the opulent days of Coco Chanel to the dark days of Nazi occupation, this book paints a vivid picture of a hotel that has witnessed it all.

What sets The Hotel on Place Vendome apart from other books about hospitality is its unique perspective. It delves into the lives of the hotel’s staff, shedding light on their personal sacrifices and struggles. Mazzeo’s meticulous research and engaging storytelling bring these unsung heroes to life, making you appreciate the true essence of hospitality.

As you turn the pages, you’ll find yourself immersed in a world of opulence and elegance, but also one filled with danger and betrayal. Mazzeo effortlessly weaves together the stories of famous guests like Ernest Hemingway and Marlene Dietrich, with the narratives of the hotel’s dedicated staff.

Prepare to be transported to a time and place where hospitality was an art form, and where the boundaries between luxury and treachery were blurred. The Hotel on Place Vendome is a captivating tale that will leave you with a newfound appreciation for the intricate workings of the hospitality industry.

So, if you’re looking for a book that goes beyond the surface of hospitality and explores its hidden depths, then this is a must-read. Mazzeo’s impeccable storytelling and attention to detail will keep you hooked from beginning to end.